Because all items are made-to-order, we cannot accept change-of-mind returns.
We offer replacements for:
✔ Manufacturing defects
✔ Incorrect items received
✔ Print or stitching faults
Submit claims with photos/videos within 30 days.
Please send email to below:
Email: kookagear@gmail.com
Not eligible:
✘ Change-of-mind
✘ Wrong size purchased
✘ General wear & tear
✘ Colour/pattern variation (see disclaimer)